Attica at Home FAQs
How many meals should I order?
All menus are for 2 people to share, unless otherwise specified. You can order multiples of these if you are feeding more than 2 people. The Stay Home Souva comes in serves of 2 or more people - please choose the correct number of serves form the drop down menu.
Is there anything I should know about the home deliveries?
Based on advice from the Department of Health & Human Services, if you live in an apartment with a security entrance, our delivery staff are not to enter the building or use lifts or internal stairways. You will need to pick up your delivery from the front of the building instead. This minimises the risk to any older or vulnerable people who share the common areas of the property.
We will endeavour to be there at your requested delivery time, and we will contact you if we will be there more than 30 minutes each side of your requested time.
Do you offer single servings/servings for 3 people?
We only offer serving for 3 people in our Classics Menu - please select the 3 person option when ordering (Classics Menu for 3 people). We can also offer a 3 person meal with the Stay Home Souva - please choose 3 people from the drop down menu when ordering. All other menus are only available for 2 people to share. We cannot offer a single menu or add on a single serving to an existing order.
Can I swap items on the menu for items on other menus?
All menus come as is and we cannot swap out dishes with food items from other menus.
Can I change my order from delivery to pick up or vice versa after it has been placed?
If we have availability we can change this for you. Please email firstname.lastname@example.org with at least 12 hours notice for any changes.
Can I add something to my order?
Yes, please email email@example.com with the specifics of what you would like to add and at least 12 hours notice and we can add that for you. If picking up you can also add items in store, depending on availability.
Where do you deliver to?
We deliver to suburbs with the postcodes 3000, 3002, 3003, 3004, 3006, 3053, 3065, 3066, 3067, 3101, 3121, 3122, 3123, 3141, 3142, 3143, 3144, 3145, 3146, 3161, 3162, 3163, 3166, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3204, 3205, 3206, 3207 every Monday night, and from Wednesday to Saturday nights (Tuesday nights we deliver to guest areas of the city)
If you book a delivery for a postcode outside of this list then we will change the order to pickup and delivery fees cannot be refunded.
We also do special deliveries on certain nights, please see below for more details.
How do your guest area deliveries work?
These deliveries are for one night only! $20 delivery fee. If your postcode is not listed then unfortunately we cannot deliver to your place so please choose the pick up option instead. If you order outside of our delivery postcodes we will move your order to pick up and the delivery fee cannot be refunded.
Tuesday 30th June - North West Suburbs with postcodes: 3011, 3012, 3013, 3019, 3031, 3032, 3039, 3051
Tuesday 7th July and Wednesday 8th July - Geelong, Bellarine and Surf Coast - 3218 - 3230 (Modern Two menu not available on this night)
I can't find the delivery or pick up time/date I want?
Unfortunately this means we are sold out. All online availability is live and accurate and we cannot change times or dates after ordering if these times are not available online.
Can you cater to dietary requirements?
At this stage we can only cater to certain dietary requirements; please see the dietary requirements we can cater on each meal on the menu page under the description. If you require us to cater to any available dietary requirements, then please detail in the comments section of your order and we will arrange for you. At this stage we cannot cater to any dietary requirements that are not listed on the menu description.
How far in advance can I order?
For our standard delivery and pick up orders we open orders 7 days in advance only. We do not accept pre-orders past the 7 days.
For our guest area delivery orders we open a little further in advance - please see more information about guest area deliveries.
What are your opening hours?
Every evening except Sundays.
I forgot to add my delivery address or other details in the comments when booking - how do I add it?
Please forward your confirmation email with your address added to firstname.lastname@example.org
Do you offer refunds for cancellations?
We do not offer refunds for cancellations of any type, including items that have not been collected at the nominated time, deliveries where there is no one at the supplied address to collect the food or for an incorrect order or change of mind.
Delivery fees will not be refunded if your order is changed to pick up due to your address being outside of the delivery post codes listed.
Do you offer gift vouchers?
We do not. If you are looking to order for a friend then please place the order on their behalf after discussing with them a time and date that suits.
Do you have straws, napkins, cutlery?
We do not offer these items in a bid to use the least amount of disposable products as possible.
Is the food reheatable?
All meals come hot and ready to eat at the time of delivery or collection. If the food cools a bit in transit then please place in the microwave for 30 seconds to heat up again - a little longer for the lasagne. Please chat to the Attica staff at delivery or collection for more information. The Broth add-on comes cold and you can reheat the broth portion just before eating, pouring the broth over the cold chicken and herbs.