Attica at Home FAQs

Back to Attica at Home
 

Is there anything I should know about the home deliveries?

Based on advice from the Department of Health & Human Services, if you live in an apartment with a security entrance, our delivery staff are not to enter the building or use lifts or internal stairways. You will need to pick up your delivery from the front of the building instead. This minimises the risk to any older or vulnerable people who share the common areas of the property.

We will endeavour to be there at your requested delivery time, and we will contact you if we will be there more than 30 minutes each side of your requested time.

Can I swap items on the menu for items on other menus? 
All menus come as is and we cannot swap out dishes with food items from other menus.

Can I change my order from delivery to pick up or vice versa after it has been placed?
If we have availability we can change this for you. Please email orders@attica.com.au with at least 12 hours notice for any changes.

Can I add something to my order?  
Yes, please email orders@attica.com.au with the specifics of what you would like to add and at least 12 hours notice and we can add that for you. If picking up you can also add items in store, depending on availability.

Where do you deliver to? 
We deliver to suburbs with the postcodes 3000, 3002, 3003, 3004, 3006, 3053, 3065, 3066, 3067, 3101, 3121, 3122, 3123, 3141, 3142, 3143, 3144, 3145, 3146, 3161, 3162, 3163, 3165, 3166, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3204, 3205, 3206, 3207 from Monday to Saturday nights.

If you book a delivery for a postcode outside of this list then we will change the order to pickup and delivery fees cannot be refunded.

We also do additional deliveries on certain nights, please see below for more details.

How do your guest area deliveries work?
In addition to our standard delivery postcodes, we also deliver to some different areas on different evenings.

Please see the list of extra postcodes below:

Monday evenings (from the 28th September)
3011, 3013, 3015

Tuesday evenings: 
3190, 3191, 3192, 3193, 3194, 3195

Wednesday evenings:
3103, 3104, 3124, 3126, 3127, 3148, 3147

Thursday evenings:
3031, 3051, 3052, 3054, 3068

I’m outside of your delivery zones and can’t pick up

We recommend you organise either 13CABs parcel service (this can be pre-booked up to 7 days in advance) or Uber Connect (only for orders not containing alcohol) to collect your pickup order.

When placing the order online please select ‘pick up’ and note in the comments section that a courier service will be collecting. When booking the courier service, please ask them to collect from 72 Glen Eira rd, Ripponlea 3185 and ensure that they have the full name on the order as well.

https://www.13cabs.com.au/services/parcel-delivery/

https://www.uber.com/en-AU/newsroom/uberconnect-2/

Please be aware that Attica At Home takes no responsibility for any orders collected by a third-party after it leaves our hands, including the time it takes to reach you. Food may also cool if you chose to use a third-party delivery service, so reheating might be required. We will provide reheating instructions. Please direct all delivery enquiries to the delivery provider that you have booked or are looking to book.

How far in advance can I order?
For our standard delivery and pick up orders we open orders 7 days in advance only. We do not accept pre-orders past the 7 days.

I can't find the delivery or pick up time/date I want?
Unfortunately this means we are sold out. All online availability is live and accurate and we cannot change times or dates after ordering if these times are not available online.  

What are your opening hours?
Every evening except Sundays

Can you cater to dietary requirements?
At this stage we can only cater to certain dietary requirements; please see the dietary requirements we can cater on each meal on the menu page under the description. If you require us to cater to any available dietary requirements, then please detail in the comments section of your order and we will arrange for you. At this stage we cannot cater to any dietary requirements that are not listed on the menu description. We can do most menus (aside from the Family Meal) with half dietaries, eg. Half Vegetarian and Half Standard.

I forgot to add my delivery address or other details in the comments when booking - how do I add it?
Please forward your confirmation email with your address added to orders@attica.com.au

Do you offer refunds for cancellations?
We do not offer refunds for cancellations of any type, including items that have not been collected at the nominated time, deliveries where there is no one at the supplied address to collect the food or for an incorrect order or change of mind.

Delivery fees will not be refunded if your order is changed to pick up due to your address being outside of the delivery post codes listed.  

Do you offer gift vouchers?
We do not. If you are looking to order for a friend then please place the order on their behalf after discussing with them a time and date that suits. 

Do you have straws, napkins, cutlery?
Yes! If you are wanting to take your Attica At Home order to eat in the great outdoors then please ask the team when you pick up your order and they can provide disposable cutlery. We do not automatically provide cutlery with our orders in an effort to reduce waste.

Is the food reheatable?
All meals come hot and ready to eat at the time of delivery or collection. If the food cools a bit in transit then please place in the microwave for 30 seconds to heat up again - a little longer for the lasagne. Please chat to the Attica staff at delivery or collection for more information. The Broth add-on comes cold and you can reheat the broth portion just before eating, pouring the broth over the cold chicken and herbs.

Grand Final Day Orders
We are offering day time pick up and delivery for our two Grand Final Menus on the 23rd and 24th of October. The menus are the Nacho Footy Loaf and The Premiership. 

Deliveries will take place to the following postcodes between 8am and 4pm on your selected date. Deliveries cost $15 each.
3000, 3002, 3003, 3004, 3006, 3031, 3051, 3052, 3053, 3054, 3065, 3066, 3067, 3068, 3101, 3103, 3104, 3121, 3122, 3123, 3124, 3126, 3127, 3141, 3142, 3143, 3144, 3145, 3146, 3148, 3147, 3161, 3162, 3163, 3165, 3166, 3181, 3182, 3183, 3184, 3185, 3186, 3187, 3188, 3190, 3191, 3192, 3193, 3194, 3195, 3204, 3205, 3206, 3207

For pick up orders you will need to select your date and time and your order will be ready for collection then

We cannot cater to any dietary requirements on The Premiership menu, but the Nacho Footy Loaf can be made vegetarian or vegan on request.